Privacy Policy

1) What we collect

• Identity & contact: name, email, phone, delivery address.
• Order info: items, sizes, personalisation notes (names/dates/lines of text).
• Payment: processed securely by our payment providers (Stripe/PayPal/Afterpay). We do not store full card numbers.
• Usage data & cookies: device info, pages viewed, referrals; analytics via Google Analytics; advertising pixels (e.g., Meta Pixel) to measure ads and show relevant ads.
• Email marketing preferences: collected via sign-up or checkout tick boxes.

2) How we use your information

• To make and deliver your order (including personalisation).
• To provide support, craft-care and warranty service.
• To send emails you opt in to (guides, tips, updates). You can unsubscribe anytime.
• To improve our site, prevent fraud, and measure/optimise advertising.

3) Legal bases (AU context)

• With your consent (marketing emails, cookies where required).
• To perform a contract (fulfilling your order).
• For our legitimate interests (site security, preventing fraud, improving services).
• To comply with law (tax, record-keeping).

4) Sharing your data

We share only what’s necessary with trusted providers:

• Payments: Stripe, PayPal, Afterpay (payment processing & fraud screening).
• Email & CRM: Mailchimp/ESP (newsletters, automations).
• Analytics/Ads: Google Analytics, Meta.
• Shipping: Australia Post/couriers (labels, delivery updates).

These providers may store data in Australia or overseas under their own security and privacy safeguards.

5) Data retention & security

• Order records are kept for legal/ tax purposes (typically 7 years).
• Marketing data is retained until you unsubscribe or ask us to delete it.
• We use reasonable technical and organisational measures to protect your data.

6) Your choices

• Access & correction: email us to access or correct your personal info.
• Opt-out: every marketing email has an unsubscribe link.
• Cookies: use your browser settings to control cookies; some features may not work without them.

7) Children

Our site isn’t intended for children under 16. We don’t knowingly collect their data.

8) Changes

We may update this policy. We’ll post changes here and update the effective date.

9) Complaints

If you’re concerned about privacy, email support@azdaryn.com.au. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).